General conditions

1. Identity of the seller

Zipper zoo, sole proprietorship ('seller')
Registered office: Bredabaan 994, 2990 Wuustwezel, Belgium
Contact Details: [email protected]
VAT number: BE0716.738.938

2. The Agreement

By ordering from us, you (the "buyer") agree to our general terms and conditions of sale, which form an integral part of the agreement, to the exclusion of all other general or special terms and conditions issued by the buyer, unless expressly agreed otherwise in writing. The general conditions apply to all products and services offered by Zipper zoo and can be consulted at all times on our website or simply requested by e-mail or [email protected].

3. Application

  • Offers: All our offers are without obligation. The buyer and seller are only bound by an order after it has been explicitly confirmed in writing by both parties.
  • Order: Each order of products or services is considered as acceptance by the buyer of our general terms and conditions, which form an integral part of the agreement, to the exclusion of all other general or special terms and conditions issued by the buyer, unless expressly stipulated otherwise in writing.

4. Offer and price

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a description of the products offered. The description is sufficiently detailed to enable the buyer to make a proper assessment of the offer. Additional questions can always be asked by e-mail to [email protected]. The images on the Zipper zoo website represent the products offered as well as possible. However, the images are always indicative and may differ slightly from reality, both in colour, dimensions and texture of the material. Zipper zoo is not responsible for these deviations and they do not dissolve the agreement.

The offer also clearly states the price of the product and the packaging number to which the price applies. All prices are expressed in euros (€) and include 21% VAT. The price is always excluding shipping costs.

5. Shipping costs

The shipping costs depend on the size and weight of the combined ordered products and are therefore always calculated separately and individually. Indicative basic rates for Belgium, the Netherlands, Luxembourg, Germany and France are clearly indicated on the site. Zipper zoo also ships to other countries, but shipping costs and delivery times are then calculated to measure. Please contact [email protected] for a price offer.

6. Delivery

The delivery of products shall, as far as possible, take place within the period specified in the individual order confirmation. However, the stated delivery times are indicative and not binding. Zipper zoo is not liable for delays in the delivery service.

Delays in delivery of less than 30 days cannot give rise to cancellation of the purchase or payment of damages for the benefit of the buyer, except in the case of deliberate delay.

If the order is not delivered within 30 calendar days after order confirmation, the buyer has the right to cancel the order.

The seller has the right to make partial deliveries. In the event of non-delivery of (part of) the goods, the sums already paid will be refunded without interest or other compensation. If not all products are in stock, we will contact the buyer for agreements on partial delivery and associated shipping costs.

Zipper zoo cannot be held responsible for loss and theft of the goods shipped, and the damage suffered as a result. All goods are carefully packed before shipment. The seller is not liable for any damage during shipment.

Incorrect delivery addresses and incorrect choice of shipping option during the completion of the order are the responsibility of the buyer and may result in additional costs or delay of delivery. If there is any uncertainty about the shipping method, the seller will contact the buyer.

If the delivery is not in conformity with the ordered goods, the buyer contacts Zipper zoo for a quick and appropriate solution. The incorrectly delivered goods can of course be returned at the expense of Zipper zoo.

7. Reservation of title

The delivered goods remain the property of the seller until full payment of the price, including all costs and charges, any default interest and fees. In the event of non-payment, we reserve the right to take back the goods by operation of law and at the expense of the buyer.

8. Payment term

Unless otherwise agreed, the amounts owed by the buyer must be paid within 5 calendar days after the order has been placed or confirmed by Zipper zoo.
Orders with pending payment are reserved for 5 days. If payment is not made in time, Zipper zoo reserves the right to cancel the order, without compensation for the buyer.

9. Guarantee

Our warranty is limited to the warranty for hidden defects and the warranty in case of consumer purchase, both provided for in the Civil Code. Zipper zoo is only liable for damage resulting from intent or gross error. The seller is not liable for general or particular indirect damage, of any kind, suffered by the buyer.

10. Complaints

To be admissible, complaints must reach the seller:

(a) in the event of a complaint about non-conforming (incorrect) delivery, 3 working days after delivery
(b) in the case of hidden defects, 5 days after discovery of the defect or the time when such discovery could reasonably have been made.

Complaints submitted to the seller shall be replied to within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the seller shall reply within the 14-day time limit with an acknowledgement of receipt and an indication of when the buyer can expect a more detailed reply.

If your complaint is found admissible, the disputed product will be repaired, replaced or refunded at the expense of Zipper zoo.

11. Right of withdrawal

In the context of distance selling to consumers who fall within the scope of the Act of 21 December 2013 (Economic Law Code), the buyer has the right to inform the seller that he renounces the purchase, without payment of any penalty and without giving any reason, within 14 calendar days from the day following the delivery.

If the buyer invokes this possibility, he must return the goods in their original condition and packaging at his own risk and expense to Zipper zoo, Brekelen 4 Unit 6, 2990 Wuustwezel, Belgium. The burden of proof of return lies with the buyer. If the buyer has paid an amount, the seller will refund this amount as soon as possible, and at the latest within 14 days after receipt of the returned goods or renunciation.

The right of withdrawal cannot be invoked for agreements

  • Concerning the provision of services whose execution has started with the consent of the customer before the end of the withdrawal period;
  • Concerning the purchase of goods that are manufactured according to the specifications of the customer or that have a clearly personal character or that by their nature cannot be returned;
  • Concerning the purchase of patterns;
  • Concerning substances or materials that are cut to size
    • For fabrics and reinforcement etc.: less than 50 cm x fabric width
    • For continuous zippers: shorter than 1 meter
    • For webbing:  shorter than 1.5 meter

11. Privacy

Zipper zoo treats the private data of its customers confidentially. By accepting the general terms and conditions, the buyer expressly allows Zipper zoo to process and use his or her personal data for the following purposes: processing the order, sending newsletters, advertising and/or marketing.

The data will not be passed on, rented or sold to third parties. The buyer has the right to inspect and correct his personal data at all times. The buyer is responsible for keeping his log-in data confidential. Passwords are stored in encrypted form. Zipper zoo therefore has no access to your password.

You can object free of charge to the use of your data for direct marketing. For this you send a simple request to [email protected].

12. Impairment of validity - non renunciation

If any provision of these terms and conditions is declared invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

If Zipper zoo at any time fails to enforce or exercise any of the rights listed in these terms and conditions, this will not affect the validity of these rights.

13. Amendment of conditions

Zipper zoo may change these terms and conditions at any time without notice. Any purchase after the change implies acceptance by the customer of these new conditions.

14. Proof

All parties accept electronic proof within the framework of their relations (e.g. e-mails, backups).

15. Applicable law - Competent court

All agreements concluded with the seller are governed by Belgian law. In the event of any disputes, the Belgian courts shall have exclusive jurisdiction.




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